Amico Group of companies

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Job Description:
Customer Service Representative – Amico Corporation
Richmond Hill, ON

Amico Corporation is a fast-growing global leader in the design and manufacturing of cutting-edge medical equipment. Based in Richmond Hill, Ontario, we support healthcare providers around the world with high-quality, reliable products that make a difference in patient care.

We're looking for a Customer Service Representative to join our dedicated and dynamic team. If you're passionate about providing exceptional customer experiences and thrive in a fast-paced environment, you could be a great fit for our team.

What You'll Do

As a Customer Service Representative, you'll play a key role in supporting our customers and ensuring smooth day-to-day operations. Your responsibilities will include (but are not limited to):

  • Responding to customer inquiries via phone and email in a timely and professional manner
  • Proactively ensuring customer satisfaction by anticipating and addressing needs
  • Processing customer orders and preparing invoices
  • Updating and managing orders to reflect project or quote changes
  • Coordinating shipments to ensure on-time, on-budget deliveries
  • Validating pricing, product selections, and shipping details
  • Managing multiple projects with accuracy and efficiency

What You Bring
  • 1–2 years of experience in a customer service or order processing role
  • Excellent verbal and written communication skills
  • Fluency in Spanish is an advantage, but not a requirement
  • Strong attention to detail and organizational abilities
  • Quick learner with a proactive, solution-oriented mindset
  • Able to manage competing deadlines and perform under pressure
  • Comfortable working both independently and collaboratively
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Experience with SAP or other ERP systems is a plus
  • High school diploma or post-secondary education
Why Join Amico?

At Amico, you'll be part of a company that values innovation, integrity, and collaboration. We offer:
  • A supportive team environment
  • Opportunities for growth and development
  • Work with dedicated people who take pride in what they do
  • The chance to contribute to a company making a real impact in healthcare
For more information, please visit us at www.amico.com

Salary Range: $38,000 - $42,000
*Salary will be determined based on candidate's experience, skills and qualifications.
*Only selected candidates will be contacted.
*This is a current, real vacancy that needs to be filled as soon as possible
 

Additional Openings