Accessibility

Our 2021 – 2026 Priorities & Commitments

Accessibility Requirement

Status

Compliance Deadline

Responsibility

Customer Service

Accessible Customer Service Policy

  1. Develop and implement an Accessible Customer Service Policy addressing all requirements under the regulation.
  2. Develop and deliver training to all current and new staff.
  3. Develop and make public a process for receiving and responding to feedback from customers with disabilities.

Completed / Ongoing

01/01/12

Human Resources Department

Amico’s Action Plan

  1. Amico has developed and implemented an Accessibility Policy that addresses all requirements under the regulation.
  2. Online training has been developed and delivered to all current staff. All new staff are required to participate in and complete the “Accessibility Training – AODA” module within their first week of employment with the company. Record of completed training is retained by the company’s online training portal.
  3. Amico has developed a process for receiving and responding to feedback from customers with disabilities. The process is inclusive of multiple means by which feedback can be received, including by phone, email, written correspondence, and in person.

* Alternative formats of the Accessibility Training – AODA are also available upon request, including in-person presentations.

Part 1. General Requirements

Accessible Policies

  1. Create and make public a statement of commitment.
  2. Develop and implement company-specific accessibility policies.

Completed / Ongoing

01/01/14

Human Resources Department

Amico’s Action Plan

  1. Amico has created and made public a statement of commitment. The statement of commitment is located on the company's website and intranet.
  2. Amico's policies and procedures have been reviewed to identify current and future barriers to accessibility. Identified barriers have been addressed and policies amended.

 

* Alternative formats of the policy will be made available upon request.

Multi-Year Accessibility Plan

  1. Create and make public a multi-year accessibility plan.
  2. Provide the plan in an accessible format upon request.
  3. Review the plan every five years.

Completed / Ongoing

01/01/14

Human Resources Department

Amico’s Action Plan

  1. All current requirements have been reviewed to develop our accessibility plan. The accessibility plan has been created to include training, procedures, and policy development to ensure the identification and removal of barriers. The plan has been approved and made available to the public on the company’s website.
  2. Requests for accessible formats of this document will be forwarded to the HR department who will work with the individual to determine the most suitable format.
  3. This plan will be amended as required and will be reviewed fully by January 1, 2021 and every five (5) years thereafter.

Training

  1. Train all employees on applicable requirements and the organization’s responsibilities under the Human Rights Code (as it pertains to persons with disabilities).

Completed / Ongoing

01/01/15

Human Resources Department

Amico’s Action Plan

  1. Training* for new employees will be delivered via an online training module covering all applicable content as required under the AODA.
  2. All current employees have completed the training and all new employees will complete the training within 1 week of their employment.
  3. Record of completed training will be retained via the company’s online training portal. 

* Training will also be made available via alternate formats including in-person presentation, as requested.

Part 2. Information and Communication Standards

Accessible Websites and Web Content

  1. Ensure website and web content published after January 1, 2012 conforms to the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, level A.

Completed / Ongoing

01/01/21

Website

Amico’s Action Plan

  1. To date, Amico’s public website and its content meet all requirements under the WCAG 2.0 level A.
  2. Amico’s Website department is fully aware of WCAG requirements and will ensure all new content and/or any substantial refreshes to the site conform to established guidelines.

Feedback

  1. Upon request, be able to receive and respond to feedback from clients, individuals inquiring about Amico, our employees and members of the public who have a disability.

Completed

01/01/15

Human Resources Department

Amico’s Action Plan

  1. A process for receiving and responding to accessible feedback requests has been developed and communicated to all relevant employees. Currently, Amico can facilitate requests via the phone, TTY, E-mail, and mail (enlarged text available).

Accessible Formats and Communication Supports

  1. Upon request, provide accessible formats and communication supports to individuals with disabilities.
  2. Notify the public of the availability of accessible formats and communication supports.
  3. Where communication support or accessible format cannot be provided immediately, consult with the client to arrange for a suitable format as soon as possible.

Ongoing

01/01/16

Human Resources, Website, and Department Managers

Amico’s Action Plan

  1. Complete an assessment of the ways in which each department provides information to our clients, potential clients, and the public (i.e., invoices, sales, customer service, etc.).
  2. Develop guidelines/processes for responding to various requests. Currently, clients and the public may submit a complaint or inquiry through the company website.
  3. Make public Amico’s ability to provide for or arrange for the provision of accessible formats and communication supports by posting a statement on the company website.

Part 3. Employment Standards

Documented Individual Accommodation Plans

  1. Develop and implement a written process for the development of documented individual accommodation plans for employees with disabilities.

Ongoing

01/01/16

Human Resources Department

Amico’s Action Plan

  1. Amico has developed a written process for the development of documented individual accommodation plans for employees with disabilities, as per requirements.

Accessible Formats and Communication Supports for Employees

  1. Where an employee with a disability requests it, work with that individual to provide or arrange for the provision of accessible formats and communication supports for:
    • Information that is needed in order to perform the employee's job; and
    • Information that is generally available to employees in the workplace.
  2. Where a request is made, work with the requesting employee to determine the suitability of the proposed accessible format/communication support.

Ongoing

01/01/15

Human Resources / Department Managers

Amico’s Action Plan

  1. The availability of accessible formats and communication supports has been communicated to all employees through the company's internal Accommodation Policy. All future employees will be made aware of their availability through the same policy which is provided with the new hire orientation package. Amico has completed a review of information that is provided to employees and the manner in which it is provided. Prior to providing the information needed to perform one's job or information generally available in the workplace, employees requiring accessible formats or communication supports will be requested to notify the HR department so that alternate arrangements may be made.
  2. Upon receiving a request, the HR department will work with the employee and any individuals responsible for providing the information (for example the employee's manager, supervisor, or team lead) to deliver a suitable accessible format or communication support. Prior to involving the employee's supervisor, manager or team lead, consent will be obtained from the employee.

Information for Employees

  1. Communicate the company's policy on accommodating employees with disabilities to all staff members.
  2. Ensure that all new hires are informed of the company's policy on accommodating employees with disabilities.

Ongoing

01/01/16

Human Resources Department

Amico’s Action Plan

  1. Amico’s Accommodation Policy has been developed.
  2. Provide all new hires with the Accommodation Policy in their new hire package. The policy addresses all of the means by which Amico will support employees with disabilities.
  3. Ensure that all employees are informed of changes to the Accommodation Policy as they occur. Changes will be communicated via E-mail and/or group information sessions.

Processes to Accommodate Employees/Return to Work Process

  1. Create a process to develop accommodation plans and return to work plans for employees who have been absent from work due to a disability and who require disability-related accommodations in order to return to work.

Ongoing

01/01/16

Human Resources Department

Amico’s Action Plan

  1. Amico uses WSIB’s Functional Abilities Form in order to provide the appropriate modified duties for employees who have been absent from work due to a disability and who require disability-related accommodations and/or a gradual return to work plan, in order to return to work.

Accessible Performance Management, Career Development, and Job Changes

  1. Ensure the organization's performance management and career development opportunities account for accessibility needs and plans of employees and that these processes are inclusive and barrier-free.

Ongoing

01/01/16

Human Resources Department

Amico’s Action Plan

  1. Evaluate Amico’s current performance management and career development processes to identify barriers.
  2. Develop processes to ensure that such functions are completely accessible.